Atomica Group
Complaints and credentials.
Who we are, who supervises us, and what to do if something goes wrong. Registration numbers will be added here as soon as they are issued.
Who we are
| Company | Atomica Group Ltd, trading as Atomica Group |
|---|---|
| Company number | 15693492 |
| Registered office | Cn House, 4 Brooks Drive, Cheadle Royal Business Park, Cheadle, SK8 3TD |
| Anti-money laundering supervision | HM Revenue and Customs. Application in progress; we will not act for clients until registered. |
| Property redress scheme | The Property Ombudsman (TPO). Membership in progress; we will not act for clients until we are members. |
| Data protection | Information Commissioner's Office registration in progress. |
| How to contact us | By the enquiry form, or through your client portal if you are a client. We do not publish an email address. |
Checking a call is really from us
When you enquire, you get a reference code. Anyone from Atomica Group who calls you will quote it. We will never ask for bank details by phone, email or message, and we will never change our bank details by email. If in doubt, end the call and contact us through the form or your portal.
How to complain
If you are unhappy with anything we have done, please tell us through your client portal or the enquiry form (choose the option that fits and say it is a complaint). Give your name, your reference and what went wrong.
| We acknowledge your complaint | Within 3 working days |
|---|---|
| We investigate and send a written response | Within 15 working days of receiving your complaint |
| If you are not satisfied, someone not involved reviews it | Within 15 working days. The whole process takes no longer than 8 weeks |
| If you are still not satisfied | You can refer your complaint to The Property Ombudsman free of charge (www.tpos.co.uk), after our final viewpoint letter or once 8 weeks have passed since you first complained. You must refer it within 12 months of our final viewpoint letter. |
If your complaint is about how we use your personal information, you can also contact the Information Commissioner's Office at ico.org.uk. See our privacy notice.
Our fees
1.5% of the agreed price, paid by the client who instructs us, on property worth £500,000 or more. VAT treatment is set out in your fee letter. Fees are agreed in writing before any work starts. See terms.